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FAQs

To quickly and easily solve customer questions, we have prepared the FAQ and answers.
You can find answers, from how to use the product to ordering and shipping to customer service.

It comes with a 12-month free warranty
(Some products have different warranty periods, and are processed based on the warranty period)

  • The free warranty period for the products sold by our company is applied based on the first purchase date (when you bring the purchase receipt, transaction statement, or Internet transaction details). (Not applicable to manual receipts)
  • If it is not possible to prove the purchase details, the warranty period will be recognized based on the production date of the product, and the subsequent period will be processed as paid A/S according to the headquarters policy.
  • If repair or exchange is not possible, other model products of the same class will be provided separately.
  • The warranty period for repair or replacement products is three months.

We provide a paid warranty service for 12 months for products that have expired free of charge.
(Some products have different warranty periods, based on the warranty period) If you receive warranty for the product, the warranty period expires, or if it falls under the paid repair period, the service fee will be collected.

  • If you receive services after the free repair period has expired, you can charge the service fee according to the policy.
  • Even within the free warranty period, service charges may be charged according to the policy in case of defective symptoms due to the intention or negligence of the user.
  • If repair or exchange is not possible, it will be separately notified and replaced with a different model product in the same class.
  • The warranty period for alternative products is three months.
  • Free and paid warranty period has expired
    (One year of free warranty, one year of paid warranty, some products have different warranty periods, and the warranty period is processed based on the free warranty period on the product warranty.)
  • Where it is impossible to repair or reproduce the product due to damage or damage caused by intention or negligence of the user
  • Product information attached to the product (model name, serial, etc.) is damaged or damaged
  • When abnormal symptoms occur due to flooding, fire, natural disasters, etc., damage or damage to the product
  • If the product has been arbitrarily disassembled, damaged and repurposed (reformed)
  • If the contamination is so severe that it is difficult to say that it was used in a normal environment
  • If the warranty period has expired or cannot be verified

Warranty service applications are provided through delivery and travel services are not operated.
When all services are provided, the selection of the product will not be made, and after the product requested for after repair is received, the process will be carried out through inspection.

  • After completing the after-sales service receipt, print it out.
  • We enclose the product to be serviced, receipt, and purchase statement and safely wrap it.
  • You have to pay for the quick service.
  • If you apply for aftersales service by courier, you must attach a note of your name, contact number, address, and defective symptoms of the product, and if any of them are omitted, the aftersales service may be delayed or the product may not be sent.
  • If it is returned because the address is unknown or it has not been received, you will have to pay for the delivery fee when resending it.
  • You have to pay for the round trip delivery cost for the wrong shipment of other companies' products.
  • You have to pay attention to packaging when shipping the package, and we are not responsible for any damage that occurred during delivery.
  • This regulation is only valid in Korea, and if you send a product from abroad, the shipping cost is borne by the customer regardless of the warranty period of the product.

Contact Us

(+82)70-8777-4747

(#13449) 3F, 101 dong, 6, Changeop-ro 40beon-gil, Sujeong-gu, Seongnam-si, Gyeonggi-do, Republic of Korea